Following-up is such a simple thing to do yet most business owners and entrepreneurs just can’t get it right.

Some time ago I used the services of a mortgage broker who in the first On Mobile instance was very prompt and appeared very efficient. He was referred to me by someone else I knew who had raved about him because he was so knowledgeable and could get the right type of deal across the line. Unfortunately, being knowledgeable about your products and services isn’t enough to get repeat business or have others successfully refer you.

On a recent walk I noticed that one of our local bakeries had closed down. There was a sign in the window saying that due to the passing of the owner, the shop was closed until further notice.

I had seen the owner a few times…he seemed to always be working and his physical condition looked awful. Unfortunately it was only a matter of time before something happened to him…and it did.