With four of us in the family who are all into health and fitness, we used to attend this particular practice.

The actual environment is lovely; however there was always a high turnover of physiotherapists. It’s only a small practice yet it seemed that apart from the owner and one other physio who looked after us, the rest seemed to come and go fairly quickly.

I could easily see what the problem was…the owner. He lacked fundamental communication and business skills. Sure he knew his ’stuff’ about how to help someone heal their body but he sorely missed basic skills in leadership and managing his own staff.

I was listening to an interview with Jack Canfield, co-author of “Chicken Soup for the Soul” series.