A friend of mine recently sold her house through a local agent.

She was happy with them right up until the time she paid their $10,000 fee.

After that the service deteriorated. She left numerous calls wanting information about moving house and all the associated traumas associated with it. For $10,000 do you think it would have been difficult for them to supply her with a checklist of what she needs to do? How hard can it be?

I referred a friend of mine to one of my clients as she had the expertise required to help this client with the nuts and bolts of her retail store. My friend visited the store and made suggestions to the owner on how she could improve the day-day running of the store, the layout, stock, staff etc.

The owner was very new to the business world so coaching had been very valuable for her. Unfortunately she is surrounded by people who are not experienced in business and are very closed to new ideas.