I don’t know about you, but I get annoyed  when I constantly have to phone or email the same person because they don’t respond to my messages, especially if it’s for products or services that I’m interested in. The impression I form of them can include any or all of the following:

… they’re disorganised

… don’t care

… avoiding me

… not trustworthy (can I believe what they say?)

Make it a habit to return your calls and emails within 24 hours. By planning your day and allocating time for following up you’ll improve your business. If you’re

unavailable, make sure someone else in your office can be or leave a recorded message on your phone or autoresponder on your email stating when you’ll be available.

Just remember, people aren’t going to hang around waiting.  They’ll take their business elsewhere.

You may be so snowed under and overwhelmed running your business that you don’t even realise that you could be turning clients away. In fact you probably don’t even know exactly what you need to do to improving your personal efficiency.

Lorraine Pirihi, The Productivity Queen, is Australia’s leading Productivity Specialist and creator of “The Productivity and Profit System ^TM” the complete one-on-one training program for solopreneurs and small businesses that shows business owners exactly how to work less and earn more! To receive your F.R.E.E. CD & Report “3 Steps to Dramatically Reducing Your Workload and Stress While Maximising Your Profit$! ($77 value) go to www.productivityqueen.com.

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