I referred a friend of mine to one of my clients as she had the expertise required to help this client with the nuts and bolts of her retail store. My friend visited the store and made suggestions to the owner on how she could improve the day-day running of the store, the layout, stock, staff etc.

The owner was very new to the business world so coaching had been very valuable for her. Unfortunately she is surrounded by people who are not experienced in business and are very closed to new ideas.

My friend having experienced all the trials and tribulations of running a successful retail outlet new exactly what needed to be done. However, my clients’ staff thought they knew better even though they never had any prior experiences.

Unfortunately my client who is very ‘soft’ gave into the negativity of her staff and rather than get them off-side, didn’t make the changes that would expedite the success of her business and make her considerably more profit! She was more concerned about ‘keeping the peace’.

You must be very careful who you listen to.

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